Frequently Asked Questions
Everything you need to know about our innovative messaging devices.
How do I set up my Lovebox for the first time?
Simply plug in your Lovebox, download our mobile app, and follow the on-screen instructions to connect your device to your local Wi-Fi network.
What is your shipping policy for electronics?
We offer standard and express shipping worldwide. All orders are processed within 1-2 business days and include tracking information once dispatched.
Does the Lovebox come with a warranty?
Yes, every Lovebox includes a 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Can I return my product if I change my mind?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
Are my messages and photos secure?
Absolutely. We use end-to-end encryption to ensure that your private messages and photos are only visible to you and your loved ones.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.